Review Detail

A welcoming place to stay
Overall rating 
 
4.5
Hotel Condition 
 
4.5
Service & Staff 
 
4.5
Amenities 
 
4.5
Room Comfort/ Cleanliness 
 
4.5
*Editor's note: This review is carried over from our old review system. Original review placed by CityCricket on June 06, 2011.

When we arrived at the Resident Inn, Katy, TX we discovered that the 2 bedroom suite we'd reserved for our family of seven was not available due to a maintenance issue. The front desk was very apologetic and made arrangements for us to have 2 rooms (a King suite with a pullout sofa and a 2 queen suite with a pullout sofa directly across the hall from each other. Since our oldest is 18 it worked out fine. The rooms were spacious with mini kitchens. They were in good repair. The full breakfast the next morning was also very good.
In an effort to make up for the room issue we were charged a discounted rate for one room and comped the 2nd room "on the house". Our family enjoyed the outdoor pool and spa. If you swim- make sure to grab your towels before you swim so you'll have them. We requested towels 2x's but none ever appeared. It was a small inconvenience, but I'd readily stay there again.

Family Size

Family Size
Family of 7
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